Effective date: July 6, 2026
This Privacy Policy describes how phillywaterhelp.com ("we," "us," or "this site") collects, uses, and shares information when you visit this website or call the phone number displayed on it. This site is an independent lead-referral service that connects people seeking water damage restoration services with licensed third-party restoration professionals. We are not a restoration contractor.
Information we collect
- Phone call information. When you call the number on this site, the call is routed through a third-party call-tracking and lead network. Information associated with the call — including your phone number, the date, time, and duration of the call, your general location, and the contents of the call, which may be recorded and/or transcribed for quality, verification, and compliance purposes — is collected by us and/or our lead network partners.
- Information you provide. If you email us or submit information through the site, we collect the information you choose to provide, such as your name, contact details, and a description of your service need.
- Automatically collected information. Like most websites, we and our service providers may collect technical information such as IP address, browser type, device type, pages viewed, and referring pages, including through cookies or similar technologies used for site analytics and advertising measurement.
How we use information
- To connect you with a licensed local water damage restoration professional who can respond to your request
- To operate, measure, and improve this site and our advertising
- To verify call quality, prevent fraud, and comply with the requirements of our lead network partners
- To comply with legal obligations
How we share information
When you call the number on this site, your call and its associated information are shared with our lead network partner(s) and with the restoration company your call is connected to, so they can respond to your service request. We may also share information with service providers that support this site (such as hosting, analytics, and call-tracking providers), and where required by law. We do not sell website visitor lists.
Call recording
Calls placed to the number on this site may be recorded or monitored by our lead network partners for verification, quality, and compliance purposes. By continuing with a call after any notice provided, you consent to such recording where permitted by law.
Cookies and advertising
We may use cookies and similar technologies, including those from advertising platforms such as Google, to measure the performance of our advertising and understand site usage. You can control cookies through your browser settings, and you can learn about opting out of personalized advertising at Google's Ads Settings and aboutads.info.
Your choices and rights
Depending on where you live, you may have rights regarding your personal information, such as the right to request access to or deletion of information we hold about you. To make a request, contact us at the email below and we will respond as required by applicable law. Note that information held by the restoration company that served you or by our lead network partners may be subject to their own privacy policies.
Data retention and security
We retain information for as long as needed for the purposes described above and as required by our partners and applicable law. We use reasonable measures to protect information, though no method of transmission or storage is completely secure.
Children's privacy
This site is intended for adults seeking property restoration services and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.
Contact us
Questions or requests regarding this Privacy Policy can be sent to contact@phillywaterhelp.com.
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